Terms

These terms govern your use of the Ardo Mosaic website and services. By using them you agree to these terms. If you do not agree, please do not use our services.

You may use our services only as permitted by law. You agree not to:

• use the services for any unlawful purpose
• interfere with or disrupt the services or our servers
• try to gain unauthorised access to any part of the services
• access the services by automated means

Product descriptions, images, prices and availability may change without notice. Because every mosaic is handcrafted from natural stone, slight differences in tone, veining, stone shape and placement are part of its character and are not defects. Room images are illustrative.

An order is an offer to buy, which we accept by confirming your production slot. Commissions are confirmed only after you approve the design proposal in writing.

Prices are in euros and include VAT, and differ per size. After we confirm your order we send a payment link for iDEAL or Wero; production starts once payment is received. Commissions are paid 50% on approval and 50% before delivery.

Production takes approximately 10 days for eligible standard orders; larger artworks, custom sizes and special projects may take longer, and the final timeline is confirmed per order. Production and delivery times are estimates. We are not responsible for delays caused by carriers or circumstances beyond our control. Risk passes to you on delivery.

Our artworks are designed for wall installation. Professional installation is recommended using appropriate fixing materials and methods for the artwork's weight, backing and wall surface. Floor, outdoor and wet-area use is only suitable where agreed in writing for a specific project.

Standard artworks may be returned within 14 days of delivery, uninstalled and in their original packaging. Custom and made-to-measure pieces can only be returned if faulty. See the returns page for the process.

All content on the website, including original mosaic designs, text, images and logos, belongs to Ardo Mosaic or its licensors and may not be used without our written permission.

To the extent permitted by law, Ardo Mosaic is not liable for indirect or consequential damage arising from use of the services, without prejudice to your rights as a consumer.

These terms are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam, without prejudice to your rights under mandatory EU consumer law.

Questions about these terms? E-mail hello@ardomosaic.com, call +31 20 123 4567 or write to Ardo Mosaic Studio, Amsterdam, the Netherlands.