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Returns
Clear, simple and handled by people.
Our promise
Return policy
We want you to love your Ardo Mosaic artwork. If something is not right, our returns and refund process is clear and straightforward.
When can you return?
- Within 14 days of receiving your order
- Undamaged, uninstalled and in the original packaging or crate
- Custom and made-to-measure pieces and gift cards can only be returned if faulty
For large pieces we arrange collection; you only pay the return costs if you changed your mind.
The returns process
- 1
Send a request
Fill in the form below with your order number and the reason.
- 2
We review
Our team checks your request within 24–48 hours.
- 3
Return & refund
You receive instructions or a collection date; the refund follows within 7 working days.
Return request
You will find your order number in the confirmation e-mail.
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