Customer care

FAQ

Everything about ordering, delivery, installation and care.

Whether you are choosing your first artwork, planning a commission or need help after delivery, the answers below will guide you. Cannot find yours? Our studio team is happy to help.

Orders & shipping

Where do you ship?
Throughout the European Union and to selected countries beyond. Larger artworks travel in protective crates.
How long does delivery take?
Production takes approximately 10 days for eligible standard orders. Larger artworks, custom sizes and special projects may take longer; the final timeline is confirmed per order.
How do I pay?
After you place your order we confirm your production slot and send a secure payment link for iDEAL or Wero. Production starts once it is paid.
Can I change or cancel my order?
Contact us as soon as possible. Because every piece is made to order, changes cannot be guaranteed once production has started.

The artworks

Are your pieces really handcrafted?
Yes. Every artwork is composed by hand from natural stone, piece by piece. Because stone is a natural material, each mosaic has its own subtle variations in tone and texture.
Which sizes are available?
Most portrait-format works come in 60 × 90 cm and 80 × 120 cm (landscape works in 90 × 60 cm and 120 × 80 cm); squares and roundels have their own sizes. Custom dimensions are available on request with a personalised quotation. Prices differ per size.
How heavy are the mosaics?
Natural stone is substantial, and the weight depends on the size and backing of the artwork. We share the details with your order so your installer can choose the right fixings.
Can I install one on a floor, in a bathroom or outside?
Our artworks are designed for wall installation. Selected designs are available for suitable flooring projects upon request; requirements depend on the selected natural stone, surface preparation, expected foot traffic and project specifications. Outdoor and wet-area suitability must be verified separately.

Installation & workshops

How should a mosaic be installed?
Professional installation is recommended using appropriate fixing materials and methods for the artwork's weight, backing and wall surface.
What does a design consultation cost?
The first hour at the studio or by video is free. For on-site visits we send a quotation in advance.
Do I need experience for a workshop?
No. The beginner's workshop is made for people who have never cut a stone.

Gift cards & The Circle

What can I spend a gift card on?
On artworks from the collection, workshops and commissions. Gift cards are valid for three years.
Is The Circle free?
Yes. You become a Silver member as soon as you sign up; higher tiers follow from your annual spend.

Returns & refunds

What is your return policy?
Standard artworks can be returned within 14 days of delivery, uninstalled and in their original packaging. Custom pieces cannot be returned unless faulty.
My mosaic arrived damaged. What now?
Photograph the packaging and the piece and contact us within 48 hours. We repair or replace it at no cost.
When do I get my refund?
Within 7 working days after we receive and inspect the return.

Support